The importance of providing students with skills necessary for success in distance education classrooms is uncontested; however, few universities have done so. This case study sought to answer two questions: (a) What was the impact of communication apprehension (CA) on distance education students who experience the trait; and (b) What was the impact of a skills training session on interaction in a distance education course? Findings indicate that communication apprehensive students could not be motivated to interact regardless of interventions; however, non-CA students did benefit from the skills training session. An outline for a recommended skills training session based on recommendations from the literature and this study is included along with implications for educational practice.
Kelsey, Kathleen Dodge
"Impact of Communication Apprehension and Communication Skills Training on Interaction in a Distance Education Course,"
Journal of Applied Communications:
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