Kansas Library Association College and University Libraries Section Proceedings

Article Title

Self-Service Technology and the Impact on Academic Libraries: A Perspective Piece by an Access Services Specialist

Authors

Crystal Hutchinson, Fort Hays State UniversityFollow

Keywords

Self-service technology, SST, Academic Libraries, Kansas Libraries, Human Interaction, Quality Customer Service, ROI, Return on Investment, Community Analysis

Abstract

Abstract

Self service technology (SST) is inundating the library world with more efficient forms of service for the library user experience. There are different types of SST and each type creates challenges and opportunities in the academic library. This multi-varied approach provides quality support to users who are unfamiliar with the technology, and offers time expediency to those who are adept at using SST. This persuasive paper will show what Kansas academic libraries currently have in the form of SST and encourage libraries to adopt new methods of service. The goal is to get you excited about SST and relieve any apprehension about implementing new technology in your academic library.

Keywords: self-service technology, SST, academic libraries, Kansas libraries, human interaction, quality customer service, ROI, return on investment, community analysis

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License.

Recommended Citation

Hutchinson, Crystal (2020) "Self-Service Technology and the Impact on Academic Libraries: A Perspective Piece by an Access Services Specialist," Kansas Library Association College and University Libraries Section Proceedings: Vol. 10: No. 1. https://doi.org/10.4148/2160-942X.1079

References

References

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Fort Hays State University. (2020, May 26). Fort Hays State University Quick Facts 2019-2020. https://www.fhsu.edu/about/QuickFacts/

Mardikian, J. (1995). Self-service charge systems: Current technological applications and their implications for the future library. Reference Services Review, 23(4), 19-38.

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U.S. Census Bureau (2019). Quick Facts: Hays city, Kansas. Retrieved from https://www.census.gov/quickfacts/fact/table/hayscitykansas