reference, circulation, knowledge base, statistics tracker, software platform
Librarians from Butler Community College will speak about two tools, Gimlet and Libraryh3lp, which they use to improve service and track statistics at the circulation desk and online. The combination of the two software products enables them to track statistics and issues from reference inquiries, along with circulation, college, directional, and technical help questions. Gimlet is an easy and inexpensive desk statistics tracker and knowledge base that allows libraries to staff their desks wisely.
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Holt, Ronda; Mayginnes, Teresa; and Willis, Samuel K.
"Using Gimlet and Libraryh3lp to Improve Services at the Butler Community College Libraries,"
Kansas Library Association College and University Libraries Section Proceedings: