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Keywords

Technical Services, Organizational Change, Workflow

Abstract

In technical services, workflows are critical for ensuring that resources are made available for patrons in a consistent and efficient manner. When a library undergoes major changes, it is critical to ensure that processes are going to be maintained or altered to meet the new needs of the library. From 2018 to 2019, William Allen White Library, at Emporia State University tackled multiple transitions in their technical services department by creating a change management process that walked them through the development of a new workflow. The article discusses the changes they made, the challenges they faced, the process that they tailored to meet their unique needs, and the goal of their workflow.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

References

Horney, N., Eckenrod, M., McKinney, G., Prescott, R. (2014). From change projects to change agility. People & Strategy, 37(1), 40-45.

Household data annual averages: Employed persons by detailed occupation and age. (2018). Retrieved from Bureau of Labor Statistics, Labor Force Statistics from the Current Population Survey website: https://www.bls.gov/cps/cpsaat11b.pdf

Kotter, J. P. (1996). Leading change. Boston, Massachusetts: Harvard Business School Press.

Pollack, J., Pollack, R. (2015). Using Kotter’s eight stage process to manage an organisational change program: Presentation and practice. Systemic Practice & Action Research, 28(1), 28-51. Retrieved from http://dx.doi.org/10.1007/s11213-014-9317-0

Sidorko, P. E. (2008). Transforming library and higher education support services: Can change models help? Library Management, 29(4/3), 307-318. Retrieved from http://dx.doi.org/10.1108/01435120810869093

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