Type of Paper
Paper
Abstract
This study investigated the relationships between perceived justice with justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction through a survey of 303 ODL students in Malaysia who experienced a service failure and subsequently a service recovery effort.
Keywords
Justice Dimensions, Service Recovery Satisfaction, University Image, Open and Distance Learning (ODL), and PLS – SEM.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License
Recommended Citation
Mohd Amin, M.,
&
Sivakumaran, V. M.
(2023).
University Image: A strategic moderator between Justice Dimensions and Service Recovery Satisfaction in Open and Distance Learning (ODL) context?.
Adult Education Research Conference.
https://newprairiepress.org/aerc/2023/ASIANPRECONFERENCE/1
Included in
Adult and Continuing Education Commons, Adult and Continuing Education Administration Commons
University Image: A strategic moderator between Justice Dimensions and Service Recovery Satisfaction in Open and Distance Learning (ODL) context?
This study investigated the relationships between perceived justice with justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction through a survey of 303 ODL students in Malaysia who experienced a service failure and subsequently a service recovery effort.
